90% of email problems/issues clients encounter are not a result of our "network" but a result of "local" issues, meaning issues with email programs and the internet connection you use to connect to our services. 

While we strive to provide a trouble free service for all clients,  local issues are generally outside of any free support agreement and therefore may incur a support fee, as we are dealing with third party provider's services and/or software which are beyond our control. we also understand any frustration you may feel, and try to resolve all issues with as little cost as possible. 

We will always advise you of any support fees prior to undertaking any work of this kind.

We recommend moving email to google apps for email. This is an incredibly robust solution suited perfectly for IMAP while improving mailbox overall connectivity and performance.