If people for some reason dont complete the paypal process (they dont actuallypay for the order) it stays at paypal pending...

 

To explain, with a third party payment gateway we need some way of logging the customers order in the admin as they leave the site to go to the third party site eg Paypal. We then marry them up when they return..

 

The issue exists where we cant conrtol what people do on the paypal site... some may not go through with it at that point for a number of reasons

eg they dont have the balance in paypal, they get disconnected from the internet, the phone rings part way thrtough and they get sidetracked etc

 

So in essence we are capturing the failed orders as well, at least giving you guys the option to contact people that didnt complete...