Add an email account on your iPhone, iPad, or iPod touch

Learn how to add one or more of your email accounts in Mail on your iPhone, iPad, or iPod touch. 

Add an email account on your iOS device

  1. Tap Settings.
  2. Scroll down and tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Select your email provider. If you don't see your email provider listed, tap Other > Add Mail Account.
  5. Provide the required information to finish adding your account.

If you use a common email provider, your device will load your email settings automatically. If your device doesn't load these settings and you don't know them, contact your email provider and ask for this information:

My Email Settings

My email address: user@domainname.com.au

My email provider: select other

Incoming Mailer Server Settings

Account type (POP or IMAP): Please select POP only

Incoming Mail Server: mail.yourdomain.com.au

User Name: Email address

Password: your password

Incoming server port number: Default

Incoming server supports SSL? (yes or no): Select No

 For detailed settings please refer to our email account settings article


Outgoing Mail Server Settings

Outgoing mail server: mail.yourdomain.com.au  

User Name: Email address 

Password: your password

Outgoing server port: 26

Outgoing server supports SSL? (yes or no): Select No

For detailed settings please refer to our email account settings article

Still having issues, please refer to your email program online documentation for further help. Visit apple support. 

Please note: 90% of email problems/issues clients encounter are not a result of our "network" but a result of "local" issues, meaning issues with email programs and the internet connection you use to connect to our services. While we strive to provide a trouble free service for all clients,  local issues are generally outside of our free support agreement and therefore may incur a support fee, as we are dealing with third party provider's services and/or software which are beyond our control. We will always advise you of any support fees prior to undertaking any work of this kind.

Support, we provide free support via email OR priority support for a minimum fee. If you require priority support to solve your issue as quickly as possible simply call our Support line: 1300 859 805 alternatively submit a ticket to our support desk using a functional email address.